Policies & documents
Official Sokoni terms and policies. Last updated dates are shown on each document.
Terms of Service
LegalMarketplace rules for buyers and sellers, orders, delivery, and payments.
Last updated 16 July 2026
Privacy Policy
LegalHow Sokoni collects, uses, and protects personal information under POPIA.
Last updated 16 July 2026
Returns & Refunds Policy
ShopperCPA cooling-off, defective goods, and how to request a refund.
Last updated 6 July 2026
Vendor Terms
SellerCommission, KYC, fulfilment, payouts, and seller obligations.
Last updated 6 July 2026
Savings Pocket Terms
ShopperClosed-loop prepaid balance rules for faster checkout.
Last updated 8 June 2026
SokoCoins Terms
ShopperLoyalty programme rules for earning and redeeming SokoCoins.
Last updated 23 July 2026
Questions? Visit the Help Centre or contact support from any page.